Return & refund policy

At Choice Eats Canada, we take great pride in providing our customers with fresh, high-quality, and ethically sourced meats. We strive to ensure that every order meets the highest standards. However, due to the perishable nature of our products, we are unable to accept returns or offer refunds in most cases. This Return and Refund Policy outlines the circumstances under which a return or refund may be granted.

1. Returns and Refunds

We understand that sometimes things don’t go as expected, and we want to make sure that your experience with us is nothing less than excellent. However, due to the nature of our products, we only accept returns or issue refunds under specific conditions:

Qualifying for a Return or Refund

We will accept returns or issue a refund if your order has been affected by one of the following:

  • Poor Quality: If the product you received is of unacceptable quality or has defects (e.g., spoiled or damaged items), you are eligible for a refund or a replacement.
  • Not Fresh: If the product is not fresh upon delivery (e.g., spoiled or no longer suitable for consumption), we will arrange a return and issue a full refund or replacement, as appropriate.
  • Shipping Errors: If you receive an incorrect order (e.g., wrong items, missing items, or incorrect quantities), we will resolve the issue by providing a refund, replacement, or store credit.

Conditions for Return/Refund

  • The issue must be reported to Choice Eats Canada within 48 hours of delivery. We require notification within this timeframe to ensure that we can assess the quality of the products while they are still fresh.
  • To process your return or refund, you may be required to provide photographic evidence of the damaged, spoiled, or incorrect items received.
  • Returns and refunds will not be processed if the product has been consumed or improperly stored after delivery.

2. How to Request a Return or Refund

If you believe your order qualifies for a return or refund, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] within 48 hours of delivery. Include your order number and detailed information about the issue (e.g., product name, issue description, photos of the damaged or spoiled product).
  2. Assessment: Our team will review the details and work with you to resolve the issue. In most cases, we will offer a replacement or full refund.
  3. Return Instructions: If a return is necessary (e.g., for a damaged or incorrect item), we will provide you with instructions on how to return the product. Please note that returns must be coordinated with our team before sending the items back.

3. Non-Returnable Items

Due to the perishable nature of our products, we do not accept returns or offer refunds for:

  • Products that are no longer fresh due to improper storage by the customer.
  • Orders that have been opened or consumed.
  • Orders that are not reported to us within 48 hours of delivery.

4. Refund Process

Once your return is approved or if a refund is granted, we will process it within 5-7 business days. Refunds will be issued using the same payment method used for the original purchase. Please note that shipping fees are non-refundable.

If you receive a refund, the amount will reflect the cost of the affected item(s) only (excluding shipping fees, if applicable). If you were shipped an incorrect item, we will offer a full refund, replacement, or store credit for the affected products.

5. Exchanges

If you receive an incorrect or damaged item, we will be happy to replace it with the correct or fresh item at no additional cost. However, we do not offer exchanges for reasons unrelated to quality or shipping errors.

6. Shipping Issues

If your order arrives late or damaged due to shipping carrier delays or mishandling, we will work with you to resolve the issue. We may issue a refund, send a replacement, or offer store credit based on the specific circumstances and time of delivery.

7. Contact Us

If you have any questions or need assistance with a return or refund request, please don’t hesitate to contact us:

Choice Eats Canada
Email: [email protected]

Please Note:

By placing an order with Choice Eats Canada, you acknowledge and agree to the terms of this Return and Refund Policy. Our primary goal is to ensure customer satisfaction, and we are here to assist you in resolving any issues that may arise with your order in accordance with the above policy.